RMA - Return Merchandise Authorization.
Before any product is returned for repair you must have obtained a Return Merchandise Authorization (RMA) in from NortekUSA. The NortekUSA RMA is a seven digit number that will look like XX-XXXXX. On some occasions, NortekUSA staff will provide you with an RMA number of a different format.
An RMA can be obtained by contacting any of your NortekUSA support or sales staff.
Insurance
You should note that freight insurance on repairs is not covered by Nortek. You must make sure your goods are properly insured before shipping to NortekUSA. We will not be held responsible if the instrument is damaged or lost while being shipped to Nortek for repair. Similarly, Nortek will not be held responsible for consequential damages as a result of instruments becoming damaged or lost while being shipped to Nortek for repair.
Nortek will always insure instruments returned to a customer after service or repair. You will be invoiced the cost of this insurance along with other charges relating to the repair and shipping costs.
If the instrument is repaired under warranty Nortek will cover all shipping and insurance costs.
Customs regulations for clients outside of USA
The regulations and requirements covering the export and re-import of items sent for repair will vary from country to country, some of our customers have in the past experience problems because they have not provided the correct documentation. Failing to handle these matters correctly can mean that you will be charged import duties and taxes for a second time when your instrument is returned to you.
We strongly suggest that as part of your own procedures for handling any returns you check with your customs authorities as to what information and documents they need from you and from us. You should then inform us by email, fax or mail what you need. We will do all we can to help you.
